客路
Specialist, Customer Experience (Mandarin)
Specialist, Customer Experience (Mandarin)
发布于 大约 17 小时前普通员工/个人贡献者
Taipei, Taiwan, China
无经验要求
全职员工
仅现场办公
学历未注明
客户服务与支持
Crm
Customer Service
Problem-Solving
AI 估算 · 30k–45k
Entry-level customer support role in Taipei; B轮 startup but competitive pay for fresh grads.
职位详情
关于这个职位
As a Customer Experience Specialist at Klook, you will handle customer inquiries and complaints via phone, chat, and email, ensuring timely resolution. This role is ideal for fresh graduates fluent in Mandarin who enjoy problem-solving and delivering excellent service in a dynamic travel tech environment.
最低要求
Fresh graduates are encouraged to apply
Proficient in Mandarin and basic English (both verbal and written)
Able to work shifts (including weekends, public holidays, overnight)
Possess a problem-solving mindset
Strong written and verbal communication skills
Good team player
Keen attention to detail
工作职责
Handles and responds to customer enquiries and complaints through phone, online chat and/or e-mails
Ensures all customer inquiries/issues/complaints are resolved according to company's processes and procedures
Maintains a positive, empathetic and professional attitude towards customer
Enters, updates and maintains accurate information of customer interaction, transactions, comments and complaints in the company's system
Resolves customer requests and problems by making appropriate booking changes based on company's processes and procedures, as well as activity terms and conditions
Liaises with external vendors and service operators to fulfill booking changes
Keeps updated with company procedures and processes
Shares customer feedback with relevant departments for further improvements
优先资格
Previous experience in customer service is an added advantage
AI 洞察
优缺点分析
优点
- Opportunity to work for a leading travel-tech platform with a global presence.
- Gain valuable customer service and problem-solving skills in a fast-paced environment.
- Fresh graduates welcome, with clear career progression paths.
- Exposure to cross-functional collaboration and vendor management.
- Shift work including weekends and public holidays can affect work-life balance.
- Handling high-volume customer complaints may be stressful.
- Requires strong multitasking and attention to detail under pressure.
- This role is ideal for fresh graduates or early-career professionals who are bilingual in Mandarin and English, enjoy helping others, and thrive in a dynamic shift-work environment.
缺点 / 挑战
暂无明显挑战项
角色解读
- Advance to senior customer experience specialist or team lead.
- Transition to quality assurance, training, or operations roles within customer support.
- Leverage language skills to move into regional support or business development roles.
- Handle inbound customer inquiries and complaints via phone, chat, and email, ensuring timely and effective resolution.
- Update and maintain accurate records of customer interactions in the company system.
- Coordinate with vendors and service operators to process booking changes.
- Collaborate with internal teams to share customer feedback for process improvement.
- Proficiency in Mandarin (native/fluent) and basic English for verbal and written communication.
- Strong problem-solving mindset to proactively address customer needs.
- Excellent communication skills to convey information clearly and empathetically.
- Ability to work shifts including weekends and overnight, and strong attention to detail.
申请策略
- Tailor your cover letter to show passion for travel and customer experience.
- Prepare for shift work by discussing flexibility in your application.
- Highlight any previous customer service, retail, or hospitality experience.
- Demonstrate language proficiency (Mandarin and English) with specific examples.
- Showcase problem-solving examples from academic or extracurricular activities.
- Emphasize teamwork and communication skills.
- Familiarize yourself with CRM tools (e.g., Zendesk, Salesforce) to stand out.
- Practice active listening and conflict resolution techniques.
面试指南
- Use the STAR method (Situation, Task, Action, Result) for behavioral questions.
- Show empathy and a customer-first mindset in your responses.
- Provide concrete examples from past experiences, even non-work related.
- How would you handle an irate customer whose booking was canceled last minute?
- Describe a time you went above and beyond to solve a problem.
- How do you prioritize tasks when handling multiple customer inquiries simultaneously?
- Why are you interested in working in the travel industry?
- How do you handle stress and maintain a positive attitude during challenging shifts?
职位点评
55
综合评分
Entry-level customer support in travel tech with shift work, good for fresh grads seeking purposeful work.
更适合这类人
Candidates who value mission-driven work and growth opportunities but are flexible with schedule challenges.
表现最好
成长发展
相对薄弱
工作生活
薪资福利55
成长发展65
工作生活40
使命价值60
薪资福利
55较低
Salary is competitive for entry-level but not disclosed; shift work may deter some. Benefits like insurance or bonuses not mentioned.
薪资信号未披露（AI估算：30K-45K/月）
成长发展
65中等
Fresh graduates are welcome and growth paths hinted but not explicit. No mention of training programs.
技术前沿非技术岗（不适用）
业务类型ambiguous
工作生活
40较低
Shift work including weekends and overnight reduces work-life balance. On-site office work required.
工作模式仅现场办公
办公地点未明确
加班情况未提及（无法判断）
使命价值
60中等
Working in travel-tech provides some mission-driven feel (making experiences accessible), but role is customer support.
行业发展高速增长赛道
社会影响中性/一般
使命信号make experiences accessible to every traveler
创新程度积极采用新技术
Watch Jobs