Assistant Sales Manager, Event Booking Center
发布于 大约 8 小时前基层主管/组长
AI 估算 · 20k–35k
香港酒店业销售助理岗位，薪资中等，需2年经验。
职位详情
关于这个职位
This role involves managing event booking reservations, resolving guest inquiries, and applying sales techniques to drive revenue while maintaining guest loyalty. You will also support management in training staff and ensuring high service standards in a dynamic hotel environment.
工作职责
Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing).
优先资格
Education: High school diploma or G.E.D. equivalent.
AI 洞察
优缺点分析
优点
- Work with a prestigious global hotel brand, offering stability and career growth.
- Gain hands-on experience in sales, customer service, and event operations.
- Located in a prime area of Hong Kong (Tsim Sha Tsui), with exposure to international clients.
- Opportunity to develop leadership and management skills.
- The role involves high-volume guest interactions, which can be demanding.
- May require working shifts or weekends depending on hotel operations.
- Balancing revenue goals with guest satisfaction can be challenging.
- This role is ideal for service-oriented individuals with 2+ years of experience in hospitality sales or customer service who enjoy working in a fast-paced environment.
缺点 / 挑战
暂无明显挑战项
角色解读
- Progress to Sales Manager or Event Booking Manager with demonstrated performance.
- Potential to move within Marriott's global portfolio across different departments.
- Develop leadership skills for future supervisory roles.
- Handle guest reservation requests, changes, and cancellations via phone, fax, or mail, ensuring accuracy and efficiency.
- Apply sales techniques such as up-selling to maximize revenue while maintaining guest loyalty to Marriott.
- Support management in training and motivating staff, monitor performance to ensure quality standards.
- Perform administrative duties like filing, emailing, and typing to support Sales & Marketing.
- Strong communication and interpersonal skills for guest interaction and teamwork.
- Proficiency in reservation systems and office software (e.g., MS Office).
- Sales and up-selling skills to drive revenue.
- Organizational skills to manage multiple tasks and requests.
申请策略
- Research Marriott's brand values and the Sheraton brand to align your answers.
- Demonstrate a guest-centric attitude and willingness to learn.
- Emphasize any sales achievements, such as up-selling or revenue growth.
- Highlight customer service experience in hospitality or event bookings.
- Showcase teamwork and leadership skills, even if informal.
- Include proficiency in any hotel reservation software or CRM systems.
- Familiarize yourself with Marriott's loyalty programs and reservation systems.
- Practice up-selling techniques and customer handling scenarios.
面试指南
- Use the STAR method (Situation, Task, Action, Result) to structure behavioral answers.
- Focus on positive outcomes and lessons learned.
- Align answers with Marriott's values of guest satisfaction and teamwork.
- How would you handle a guest complaint about a reservation?
- Describe a time you successfully up-sold a product or service.
- How do you prioritize tasks when handling multiple guest requests simultaneously?
- What does excellent customer service mean to you?
- Give an example of how you trained or motivated a team member.
职位点评
A sales support role with a global hotel brand in Hong Kong, offering stable income but requiring shift work.
从薪资福利、成长空间、工作节奏和岗位方向综合评估，方便横向比较。
薪资福利
While the salary is not disclosed, working for a global hotel chain like Marriott offers competitive compensation and stability in Hong Kong's hospitality industry.
成长发展
The role provides opportunities to develop sales and leadership skills, but the JD does not specify formal training or promotion paths.
工作生活
The job requires on-site presence in a prime location, but shift work may impact work-life balance.
使命价值
Working for a recognized hotel brand that values guest experience provides a sense of purpose in serving guests.