Marketing & Administrative Assistant
发布于 大约 14 小时前普通员工/个人贡献者
AI 估算 · 14k–18k
Entry-level administrative role in Hong Kong hospitality; salary is competitive for the market.
职位详情
关于这个职位
This role involves promoting brand awareness, driving revenue through upselling, and providing administrative support at a Marriott property. You will interact with guests, handle inquiries, and ensure smooth front-of-house operations while upholding service standards.
工作职责
Promote awareness of brand image internally and externally. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Recognize opportunities to up-sell the customer and sell enhancements to create a better Marriott experience or event. Encourage guests or callers to purchase or schedule preview package sales/tours. Explain details and requirements related to attending a sales presentation to potential owners. Verify that individuals meet eligibility requirements for preview package sales/tours prior to scheduling a tour for a Marriott vacation club property. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets). Answer guest questions about property facilities/services. Receive, record, and relay messages accurately, completely, and legibly. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance; stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested by Supervisors.
优先资格
Education: High school diploma or GED equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None
AI 洞察
优缺点分析
优点
- Reputable global brand (Marriott) on resume, providing strong industry recognition.
- Entry-level opportunity with no experience required, ideal for starting a career in hospitality.
- Develop transferable skills in customer service, sales, and administration.
- Potential for internal mobility within a large multinational company.
- The role involves physical demands such as standing for long periods and lifting objects.
- May require working shifts, weekends, and holidays in a hotel environment.
- Sales targets and upselling expectations could create pressure.
- This position suits individuals who enjoy interacting with people, are organized, and are looking to build a career in hospitality or sales.
缺点 / 挑战
暂无明显挑战项
角色解读
- Gain experience in hospitality operations and sales, potentially advancing to senior administrative or supervisory roles.
- Opportunities to move into specialized areas such as sales coordination, event management, or front office management within Marriott.
- Long-term career growth within Marriott International's global portfolio of brands.
- Promote the hotel's brand and drive revenue through upselling and promoting preview package tours.
- Provide administrative support, including answering calls, relaying messages, and assisting guests with inquiries.
- Maintain guest satisfaction by welcoming guests, addressing service needs, and ensuring a professional environment.
- Follow company policies and quality standards while performing physical tasks such as standing and lifting.
- Excellent verbal and written communication skills, likely in English and local languages.
- Sales and customer service skills to maximize revenue while maintaining guest loyalty.
- Administrative skills including accurate message taking, document preparation, and phone etiquette.
- Physical stamina to stand, sit, walk for extended periods and lift up to 10 pounds.
申请策略
- Tailor your resume to highlight customer-centric experiences and teamwork.
- Research Marriott's brands, especially Courtyard, and mention why you're passionate about guest service.
- Emphasize any customer service experience, even in retail or food service.
- Highlight communication skills, both verbal and written, and any multilingual abilities.
- Showcase sales or upselling achievements if available.
- Mention administrative skills such as scheduling, record keeping, or phone handling.
- Brush up on professional phone etiquette and communication skills.
- Learn basic hospitality software (e.g., PMS like Opera) to increase competitiveness.
面试指南
- Use the STAR method for behavioral questions: Situation, Task, Action, Result.
- Focus on guest-centric approach and brand values for hospitality questions.
- Show flexibility and willingness to learn for skills-based questions.
- How would you handle an upset guest?
- Describe a time you upsold a product or service.
- How do you prioritize multiple tasks in a busy environment?
- Why do you want to work at Marriott/Courtyard?
- Are you comfortable with physical tasks and flexible working hours?
职位点评
Entry-level hospitality admin role at Marriott, with solid brand value but limited flexibility and unclear compensation.
从薪资福利、成长空间、工作节奏和岗位方向综合评估，方便横向比较。
薪资福利
The salary is not disclosed in the JD, and no benefits are mentioned. As an entry-level role at a global hotel chain, compensation is likely modest but stable.
成长发展
This role offers on-the-job learning in hospitality sales and administration, but growth path is not explicitly outlined. The brand provides global opportunities, yet promotion signals are absent.
工作生活
The job requires on-site work with physical demands and likely irregular hours. No remote or flexible work mentioned.
使命价值
Working in hospitality contributes to guest satisfaction and the brand's reputation, but the overall social impact is moderate. The industry is mature and stable.