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花旗金融
Assistant Vice President, Digital Product Manager
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Assistant Vice President, Digital Product Manager

发布于 大约 2 个月前

中层管理(经理/总监)

Kowloon, Kowloon City, Hong Kong SAR
高级经验
全职员工
仅现场办公
本科
产品管理
Agile
Customer Experience
Kpi Management
Microsoft Office
Product Roadmap
Stakeholder Management

AI 估算 · 50k–80k

Based on the seniority level (AVP), industry (banking), and location (Hong Kong), the monthly salary range is estimated between

职位详情

关于这个职位

As a Digital Product Manager at Citi, you will drive the strategy, roadmap, and execution for key digital product capabilities, focusing on enhancing customer experience across online and offline assets. This role involves collaborating with cross-functional teams, managing product backlogs, and delivering innovative digital solutions based in Hong Kong. You will also provide subject matter expertise, manage projects, and ensure alignment with business objectives.

最低要求

years of experience

Experience working within a Product Management role within a large institution
Excellent numerical/analytical capability
Consistently demonstrates clear and concise written and verbal communication
High level of proficiency in Microsoft Office applications
Ability to think strategically and then execute upon that design
Proven ability to plan and coordinate multiple streams of work to effectively deliver high-quality, sustainable results as required by the business
Ability to handle multiple tasks and prioritize workload
Lateral thinker who demonstrates drive and commitment to delivering innovative solutions
Customer-centric
Adaptable and resilient

工作职责

Plays a key role in developing and managing the implementation of the digital product suite for new and existing customers across businesses

Works across multiple lines of business to deliver value added enhancement to the customer engagement platforms
Enhance customer experience across online and offline assets through testing, personalization and automation of customer journeys
Establish and manage robust processes for collecting, analyzing, and prioritizing client feedback. Translate insights from feedback into actionable product enhancements and new feature development.
Performs project management on small to medium scale projects from inception through to delivery
Supports the product and partner teams in the development of digital tools and all digital assets providing guidance on best practice and upcoming market trends/opportunities
Brings innovations in tools to improve responses and design
Manages key projects/digital initiatives and delivers positive outcomes in line with business deadlines
Meet Key Performance Indicators; meet Customer Satisfaction and Net Promotor Score goals
Co-manage digital channels, innovating to deliver a remarkable customer experience, drive conversion and better engagement with the brand and products
Track and manage production issues and work with relevant technology and local teams to expedite solutions
Support monthly releases and perform business sanity testing
Provide Subject Matter Expertise and direction for insights gained from experience on digital product project delivery
Attend digital industry events and courses to remain up to date with industry trends and innovation; share relevant learnings and opportunities with the digital community
Develop and deliver world class digital program and functionality delivery
Prepare consistent and uniform reporting outputs that provide direction for optimization
Provide accurate and valuable MIS for key stakeholders to ensure a Digital first approach to all activities
Work as problem solver for key initiatives across multiple business areas to deliver digital projects
Leverage local, regional and global relationships to ensure delivery of key projects and initiatives
Maintain relationships with key stakeholders across the business
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

AI 洞察

优缺点分析

优点

  • Global exposure and scale: Work in a top-tier bank with a large customer base and resources to implement impactful solutions.
  • Skill development: Gain deep expertise in digital product management, customer experience, and financial technology.
  • Career progression: Citi offers clear career paths and opportunities for internal mobility across regions.
  • Stability and benefits: As a large established firm, Citi provides competitive compensation and benefits.
  • Bureaucracy and slow decision-making typical of large financial institutions can be frustrating for those used to agile environments.
  • Regulatory constraints may limit the speed and scope of product innovation.
  • High expectations and pressure to meet KPIs like customer satisfaction and net promoter score.
  • This role is ideal for experienced product managers who thrive in a structured environment, enjoy cross-functional collaboration, and want to drive digital transformation in banking.

缺点 / 挑战

暂无明显挑战项

角色解读

  • Advance to Senior Product Manager or Director level within Citi's global product organization.
  • Move into broader digital leadership roles such as Head of Digital Product or Digital Transformation Lead.
  • Leverage experience to transition into fintech or consulting roles focused on banking innovation.
  • Drive the product strategy and roadmap for digital banking capabilities, ensuring alignment with business goals and customer needs.
  • Work across multiple lines of business to enhance customer engagement platforms through testing, personalization, and automation.
  • Manage the full lifecycle of digital projects from concept to delivery, including stakeholder communication and risk management.
  • Analyze client feedback and data to prioritize features and improve the digital experience.
  • Strong product management experience in a large financial institution or similar regulated environment.
  • Excellent analytical skills to interpret data and make data-driven decisions.
  • Advanced communication and stakeholder management abilities to influence cross-functional teams.
  • Proficiency in digital tools, Microsoft Office, and project management methodologies.

申请策略

  • Tailor your cover letter to show understanding of Citi's digital strategy and how your experience aligns with their goals.
  • Network with current or former Citi employees to gain insights into the team culture and priorities.
  • Emphasize product management experience in large institutions, especially in financial services or regulated industries.
  • Quantify achievements: highlight improvements in customer satisfaction, conversion rates, or project delivery timeliness.
  • Showcase leadership and stakeholder management skills, such as leading cross-functional teams or influencing senior executives.
  • Include relevant certifications (e.g., CSPO, PMP) and examples of using data to drive product decisions.
  • Strengthen analytical skills by learning SQL or data visualization tools like Tableau.
  • Familiarize yourself with agile project management tools (JIRA, Confluence) and digital analytics (Google Analytics, Mixpanel).

面试指南

  • Use the STAR method (Situation, Task, Action, Result) to structure your answers with concrete examples.
  • Focus on outcomes: quantify results where possible and highlight your role in achieving them.
  • Demonstrate customer-centric thinking and ability to navigate organizational complexity.
  • Describe a time you managed a complex product launch with multiple stakeholders. How did you ensure success?
  • How do you prioritize features in a product backlog when resources are limited?
  • How have you used customer feedback or data to improve a digital product?
  • Tell us about a time you had to balance conflicting priorities from different business lines.
  • How do you stay current with digital trends and apply them to your work?

职位点评

66
综合评分

Stable global bank role with strong development potential, competitive pay (undisclosed), but limited flexibility and typical banking hours.

更适合这类人
This role is best suited for a product manager who prioritizes career growth, skill development, and working on impactful digital projects in a stable global institution, and is willing to accept a traditional office-based work environment.
表现最好
成长发展
相对薄弱
工作生活
薪资福利70
成长发展80
工作生活50
使命价值65

薪资福利

70中等

While the salary range is competitive for Hong Kong and the role is at a reputable institution with typical banking benefits, the exact compensation is undisclosed and the job description does not highlight exceptional monetary perks.

薪资信号未披露（AI估算：50K-80K/月）

成长发展

80较高

The role offers strong development opportunities through exposure to global projects, cross-functional collaboration, and a clear career ladder. Citi invests in training and provides a platform for learning digital innovation.

技术前沿主流现代技术
技术栈Digital Product Management、Customer Experience、Project Management、Data Analysis、Agile
成长机会coaching and training of new recruits、opportunity to grow your career、attend digital industry events and courses
业务类型profit_center

工作生活

50较低

The role is based in Hong Kong and requires full-time on-site work. The job description does not mention flexible hours or remote work options, and banking roles often have demanding schedules.

工作模式仅现场办公
办公地点市区核心地段
加班情况未提及（无法判断）

使命价值

65中等

Working at a global bank like Citi provides a sense of impact through improving customer financial lives and driving digital transformation, but the role is primarily commercial rather than mission-driven.

行业发展稳定成熟行业
社会影响中性/一般
使命信号give back to your community、make a real impact、safeguarding Citigroup
创新程度积极采用新技术

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