Senior Vice President, Mid-Corp Relationship Manager, Consumer & Retail, Citi Commercial Bank Hong Kong

This role is a senior relationship management position within Citi Commercial Bank in Hong Kong, focusing on the Consumer & Retail industry vertical. You will be responsible for driving revenue growth, acquiring new clients, and deepening existing relationships by offering tailored financial solutions. As an SVP, you will lead strategic initiatives, manage credit relationships, and ensure compliance, working closely with internal stakeholders to deliver exceptional client experiences.

Drive revenue growth, cultivate deeper client relationships, strategically acquire new clients for the Hong Kong Commercial Bank franchise. Client calling to deepen relationships and proactively owns, responds to, and anticipates future needs, roadblocks or risks and expectations. Identifies customers' needs and cross-sell opportunities to deepen and increase share of wallet. Works with product specialists and subject matter experts to structure innovative and customized solutions that meet clients’ individual needs. Works closely with internal stakeholders on the on-boarding and retention of clients, ensuring the appropriate “Know Your Client” (KYC) and other compliance deliverables are met. Maximizes client experience by proactive sharing markets updates, trend and intelligence. Drives innovation in the solutions we provide clients and further developing our business where necessary and appropriate. Execution of strategic initiatives launched centrally at all levels. Manage the credit relationship of the client, coordinating and supervising the entire process, ensuring the proper application of policies and institutional processes. Ensures compliance with regulatory requirements and Citi's policies / guidelines at all time. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Direct experience in leading/managing the Consumer & Retail segment/client base is a strong advantage. Sound knowledge of banking and investment products and process as well as a track record of providing sound banking and financial advice and solutions to clients. Demonstrates intermediate to advanced credit skills; experience in structuring complex deals is an advantage. Demonstrates solid credit skills, capable of structuring credit deals and guiding staff through the credit deal approval process. Ability to work effectively in team setting. Ability to coordinate multi-functional teams to provide an exceptional client experience. Excellent interpersonal, communication and influencing skills (e.g. negotiation, consultative skills, leadership). Ability to work under pressure while making sound decisions. Highly focused, able to rapidly identify key priorities, clearly communicate the priorities. Accountable for significant direct business results or authoritative advice regarding the operations of the business. A proactive approach in looking for ways in strengthening business relationship with clients, delivers a simple, secure and seamless client experience. Fluent in Putonghua is an advantage. Bachelor’s/University degree, Master's degree is an advantage.