赫力昂
Tech Senior Partner, Digital innovation and service lead
Tech Senior Partner, Digital innovation and service lead
发布于 大约 13 小时前中层管理(经理/总监)
上海市
高级经验
全职员工
仅现场办公
本科
信息技术与基础设施
ITIL
AIOps
Alibaba Cloud
Service Management
AI 估算 · 50k–80k
资深管理岗，技术+管理复合能力，上海外企，薪资竞争力强。
职位详情
关于这个职位
作为赫力昂中国区应用运营与数字化转型负责人，你将领导应用服务管理与持续优化，推动从传统支持向AI驱动的主动运营转型
该职位需要你搭建标准化、透明化的服务体系，确保系统稳定、合规并支持业务增长，是多云环境、AIOps与合规治理的核心管理者
最低要求
Education
Bachelor’s degree in information technology, Computer Science, Engineering or related field
MBA or advanced degree preferred
Related Working Experience
+ years of experience in:
Application operations / IT service management
Enterprise platform operations or AMS environments
Proven experience in:
Application operations transformation and optimization
Vendor consolidation and service governance
Managing complex, multi-vendor support environments
Strong experience in:
Post-go-live operations and continuous improvement
Large-scale enterprise applications modernization
Technical & Professional Skills
Strong knowledge of:
ITIL and service management frameworks
Application operations governance and AMS models
Experience in:
AIOps, monitoring, and observability tools
Cloud-based application operations (multi-cloud environments)
Understanding of:
Modern application architecture (API-driven, platform-based)
AI-enabled operations and automation
Knowledge of:
China cybersecurity and data regulations (CSL, DSL, PIPL)
Leadership & Competencies
Strong transformation leadership capability, able to drive shift from reactive support to proactive operations
Excellent stakeholder management across business, technology, and global teams
Ability to operate in a complex China + Global matrix organization
Strong communication and influencing skills at senior leadership level
Results-oriented mindset with focus on:
Operational excellence
Continuous improvement
Business value delivery
工作职责
Service Operations & Service Excellence
Own end-to-end application operations after go-live, ensuring system stability, availability, and reliability
Establish and continuously improve Application Service Management (AMS) framework, including SLA, KPI, incident, problem, and change management
Drive transition from reactive support to proactive, structured, and data-driven service operations
Develop service performance dashboards and ensure full transparency of service quality
Application Performance & Continuous Optimization
Drive continuous optimization of application performance, availability, and resilience
Lead root cause analysis and problem management to eliminate recurring issues
Ensure systems can support high-growth digital and e-commerce demands in China
DevOps & Intelligent Automation
Lead adoption of AI-driven operations, including monitoring, predictive detection, and automated remediation
Enable transition to predictive and self-healing service models
Leverage AI and data to improve operational efficiency and service quality
China-for-China Architecture & Multi-Cloud Enablement
Enable China-for-China application architecture optimization, ensuring systems are tailored to local market needs while aligned with global standards
Drive multi-cloud adoption and optimization (e.g. Azure + Alibaba Cloud), ensuring resilience, scalability, and regulatory compliance
Accelerate AI adoption across application operations and platforms, leveraging China ecosystem capabilities
Application Portfolio Simplification
Drive application rationalization from an operations and cost-efficiency perspective
Identify redundant, legacy, or high-maintenance systems and lead simplification initiatives
Support building a reusable, scalable, and platform-based application landscape
Vendor & AMS Ecosystem Management
Consolidate fragmented vendor base into strategic AMS partnerships
Establish structured vendor governance, SLA management, and performance evaluation
Drive cost optimization and service quality improvements through vendor ecosystem transformation
Business Value Realization & Adoption
Drive application usage, adoption, and business value realization post go-live
Establish usage analytics and value tracking mechanisms
Partner with business stakeholders to shift from system delivery to business outcome ownership
Cybersecurity, Compliance & Risk Management
Ensure application operations comply with China regulations including:
Cybersecurity Law (CSL)
Data Security Law (DSL)
Personal Information Protection Law (PIPL)
Align with Global Tech security standards
Strengthen operational risk monitoring, access control, and audit readiness
Cost Optimization & Operating Model
Design and continuously improve a scalable and cost-efficient service operating model
Optimize resource utilization, support structures, and total cost of ownership (TCO)
Ensure sustainable and efficient operations aligned with HDS
Governance & China–Global Alignment
Act as China lead for application service operations within Global Tech governance
Lead service governance forums, vendor reviews, and executive reporting
AI 洞察
优缺点分析
优点
- 外企平台，福利待遇优厚，工作环境国际化
- 职位涉及前沿技术（AI、多云），有助于保持技术竞争力
- 直接参与中国区数字化转型战略，影响力大
- 管理复杂度高，需协调全球、中国及多方供应商
- 对合规要求严格，需持续关注法规变化
- 岗位责任重，需平衡稳定与创新
- 适合拥有丰富IT服务管理经验、具备战略思维和变革领导力，且希望在大型外企中承担关键角色的资深管理者
缺点 / 挑战
暂无明显挑战项
角色解读
- 向更高层的全球技术管理岗位发展，如全球应用运营总监或CTO
- 在赫力昂内部可横向拓展至数字化创新、架构治理等战略性角色
- 负责赫力昂中国区所有企业应用的上线后运营，确保系统稳定、可用、可靠
- 推动应用服务管理框架（AMS）建设，从被动响应转向主动预防和自动化运营
- 领导AI驱动运维、多云架构优化和供应商生态整合，支撑业务增长与合规
- 精通ITIL、AMS等IT服务管理框架，具备大规模应用运营经验
- 熟悉AIOps、监控、可观测性工具以及多云环境（Azure+阿里云）运营
- 了解中国网络安全法、数据安全法、个人信息保护法，能确保合规运营
申请策略
- 在申请中体现对“Win as One”文化及“以人性化方式提供更好日常健康”使命的认同
- 突出12年以上应用运营或IT服务管理经验，重点展示AMS框架建设和优化案例
- 强调供应商整合、服务治理、成本优化的具体成果
- 展示AI、多云、DevOps相关项目的实际成果
- 如有空缺，可系统学习AIOps工具（如Moogsoft、Datadog）及中国法规细节
- 熟悉赫力昂旗下品牌和数字化业务模式
面试指南
- 采用STAR法则：情境、任务、行动、结果
- 强调量化成果，如SLA提升、成本降低、事故减少
- 请描述一次你领导应用运营转型的经历，从被动支持到主动运营
- 你如何管理复杂多供应商环境并实现成本优化？
- 请举例说明你如何确保应用运营符合中国网络安全和数据保护法规
- 你如何推动AI在运维中的应用？遇到过哪些挑战？
- 准备1-2个具体的运营转型案例，包含数据支撑
- 复习ITIL最新版本及AIOps最佳实践
匹配度报告
72
综合匹配度
成熟外企、高薪潜力、前沿技术栈，现场办公且WLB未明确。
适合人群
适合追求技术前沿、职业成长和业务影响力，同时愿意在上海现场办公，并能接受适度工作强度的资深管理者。
最强匹配
成长发展匹配
最弱匹配
工作生活匹配
薪资福利70
成长发展85
工作生活60
使命价值75
薪资福利匹配
70中等
薪资未明确但外企高级管理岗通常待遇优厚，福利稳定，但未提及具体福利或奖金。
薪资信号未披露（AI估算：50K-80K/月）
成长发展匹配
85较高
岗位涉及AI、多云、AIOps等前沿技术，有明确的运营转型和应用现代化目标，成长空间大。
技术前沿前沿/新兴技术
技术栈AIOps、Multi-cloud、Azure、Alibaba Cloud、DevOps、AI
业务类型profit_center
工作生活匹配
60中等
仅现场办公，位于上海核心地段，但未提及弹性工作或加班文化。
工作模式仅现场办公
办公地点市区核心地段
加班情况未提及（无法判断）
使命价值匹配
75中等
赫力昂以“更好日常健康”为使命，岗位直接支撑业务增长和合规，社会影响力正面，但属于成熟行业。
行业发展稳定成熟行业
社会影响正向社会影响力较高
使命信号deliver better everyday health with humanity
创新程度积极采用新技术
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