Representative Customer Care
🤖 AI 估测：¥5K-7K
发布时间：大约 18 小时前
ℹ️关于这个职位
该职位是洲际酒店集团的客户关怀代表，主要负责处理客户预订、会员计划及服务恢复等事务，确保提供行业领先的客户体验
需要轮班工作，具备良好的英语沟通能力，适合热爱服务行业、善于解决问题的人
✓工作职责
· Provide an industry-leading reservation, loyalty program and service recovery solution for all contacts
· Champion BrandHearted behaviors by demonstrating brand knowledge, brand passion and brand pride.
· Embrace the global and cultural diversity of our guest and business needs.
· Consistently strives to meet or exceed defined performance expectations (revenue, conversion, quality, ADR premium, partner offers, customer satisfaction, etc.) as set by management despite difficulties or obstacles.
· Inspire loyalty and build rapport with our guests, business partners, hotels and corporate employees, through personalized and efficient service driven by the customer needs. Creatively find solutions, within a framework, to drive results; takes accountability and listens to ideas and feedback of others.
· Manage time effectively (including adherence to assigned schedule, attendance, etc.)
· Provide a seamless customer experience through effective use of systems information and tools.
· Self-motivated, positive, "want-to" attitude with a willingness to take on new challenges. Actively participates in company initiatives, training and events.
· Take ownership of personal development while aligning with team priorities and company goals.
· Embracing change and adjusting well to evolutions in situation and task while sensitively responding and supporting others through change.
· Understand and consider the impact of own actions on self and others (colleagues, guests, and hotels, etc.)
· Seek opportunities to improve individual and team performance. Help team and colleagues stay motivated and deliver on goals.
· Support and demonstrate IHG's company values and ways of working.
· Willingly deliver on additional tasks as assigned.
⭐最低要求
· 良好的英文能力 (CET4/6及以上）
· 良好的沟通能力
· 接受轮班制的工作（7am to 11pm）
👍优先资格
有相关的工作经验优先考虑