Account Manager, SME & Growth

优缺点分析

角色解读

• Senior Account Manager or Team Lead within Airwallex's growing SME segment.
• Transition to strategic account management for larger enterprise clients or into sales leadership.
• Opportunity to move into product or strategy roles given cross-functional exposure.
• Manage a portfolio of SME customers, focusing on upselling and cross-selling Airwallex's financial products.
• Build deep relationships with customers to understand their needs and provide value-based solutions.
• Collaborate cross-functionally with sales, product, engineering, marketing, finance, and strategy teams.
• Track revenue targets and maintain pipeline in Salesforce to drive measurable outputs.
• Proven B2B account management experience in technology or fintech, ideally with API sales background.
• Excellent communication and relationship-building skills, comfortable engaging C-level executives.
• Strong problem-solving ability with a technical mindset to understand complex platform capabilities.
• Result-oriented with experience using Salesforce for forecasting and pipeline management.

申请策略

• Tailor your cover letter to demonstrate alignment with Airwallex's operating principles and founder-like energy.
• Research recent news about Airwallex's expansion or new products to show genuine interest.
• Emphasize your track record of upselling and cross-selling in B2B tech/fintech contexts.
• Highlight experience managing C-level relationships and complex sales cycles.
• Showcase proficiency with Salesforce or similar CRM tools for pipeline management.
• Include specific numbers and metrics around revenue growth or customer retention.
• Deepen understanding of API-based payment solutions and global financial infrastructure.
• Learn about Airwallex's product suite and competitor landscape to speak knowledgeably in interviews.

面试指南

• Use the STAR method (Situation, Task, Action, Result) to structure your examples.
• Focus on outcomes and metrics, showing how your actions directly impacted revenue or retention.
• Demonstrate curiosity and problem-solving by asking clarifying questions before proposing solutions.
• Walk me through a time you successfully upsold a new product to an existing customer.
• How do you manage a portfolio of SMEs with varying needs and revenue potential?
• Describe how you would build relationships with C-level executives at a fintech client.
• How do you use Salesforce to forecast and track your sales pipeline?
• What is your understanding of Airwallex's value proposition compared to competitors like Stripe or Adyen?