马士基
Customer Service Lead
Customer Service Lead
发布于 大约 15 小时前基层主管/组长
Taiwan, Taipei City, Taipei, 115621
高级经验
全职员工
仅现场办公
本科
客户服务与支持
Microsoft Office
Customer Relationship Management
Problem Solving
Customer Service
Air Freight Forwarding
Process Execution
AI 估算 · 60k–90k
7年空运经验，马士基全球大平台，台湾地区薪资水平中等偏上，客服主管岗位月薪约6-9万新台币。
职位详情
关于这个职位
As a Customer Service Lead at Maersk, you will be the primary point of contact for air freight customers, ensuring a superior customer experience. You will proactively identify and resolve issues, build strong relationships, and collaborate with internal teams to drive business growth. This role requires extensive experience in air freight forwarding and strong communication skills.
最低要求
Education: Bachelor's degree or equivalent in business or related field. Experience: Minimum 7 years of experience in air freight forwarding. Language: Good written and verbal communication skills; fluency in English and local language. Computer: Proficient in Microsoft Office applications and other technical software. Others: Customer Centricity, Composure, Perseverant & Action Oriented, Collaboration and Influencing, Problem solving, Communication effectiveness, Operations System knowledge, End-2-End process knowledge in Air, Interpersonal Savvy.
工作职责
Customer Relationship: Be the primary point of contact for customers and act as an advocate for the customer internally; Actively build strong relationships with customers and gain an understanding of their business, service needs, drivers and desires. Customer Experience: Own customer experience and achieve best-in-class Customer Service. Process execution: Ensure smooth execution of the end-to-end shipment by working closely with customer and internal stakeholders. Standard Adherence: Adhering to process in line with the agreed execution Standards and customer specific IOP's and monitor respective KPI's; Adhere to Standard is the Standard. Business growth: Identify and execute upselling opportunities; Driving value through the network.
优先资格
Supply Chain and logistics experience will be preferred.
AI 洞察
优缺点分析
优点
- Work for a global leader in logistics with extensive resources and stability.
- Opportunity to build deep customer relationships and influence business growth.
- Exposure to diverse international teams and complex supply chain operations.
- High-pressure environment with demanding customer expectations.
- Requires significant experience in air freight
- limited entry for outsiders.
- May involve handling complaints and time-sensitive issues under tight deadlines.
- Experienced customer service professionals with strong air freight background who thrive in a fast-paced, customer-centric environment.
缺点 / 挑战
暂无明显挑战项
角色解读
- Progress to senior customer service management or regional operations roles.
- Transition into commercial or sales roles leveraging customer insights.
- Develop into a subject matter expert in air freight or supply chain solutions.
- Act as the primary customer contact for air freight shipments, handling inquiries and issues.
- Manage end-to-end shipment execution, coordinating with customers and internal teams.
- Identify upsell opportunities and drive additional value for customers through Maersk's network.
- Deep knowledge of air freight forwarding processes and operations.
- Excellent customer relationship management and communication skills.
- Proficiency in Microsoft Office and ability to use technology for productivity.
- Strong problem-solving and collaboration abilities in a multicultural environment.
申请策略
- Tailor your resume to reflect Maersk's values of customer centricity and collaboration.
- Prepare examples of how you resolved complex customer issues and drove business results.
- Emphasize years of experience in air freight forwarding and specific achievements in customer satisfaction.
- Highlight any upselling or revenue growth contributions from previous roles.
- Showcase proficiency in CRM systems and process improvement initiatives.
- Strengthen knowledge of end-to-end supply chain visibility tools.
- Consider certification in logistics or supply chain management (e.g., CSCP).
面试指南
- Use the STAR method (Situation, Task, Action, Result) for behavioral questions.
- Demonstrate customer advocacy while balancing business objectives.
- Show structured problem-solving: identify root cause, propose solutions, follow up.
- How do you handle a dissatisfied customer regarding a delayed shipment?
- Describe a time you identified an upselling opportunity and how you pursued it.
- How do you prioritize tasks when managing multiple customer accounts?
- What experience do you have with air freight regulations and documentation?
- How do you collaborate with other departments to resolve operational issues?
职位点评
58
综合评分
Global logistics leader, customer-facing lead role, salary undisclosed but competitive, limited flexibility and growth signals.
更适合这类人
This role is best suited for candidates prioritizing stability, global brand, and customer interaction over rapid career growth or work-life balance.
表现最好
薪资福利
相对薄弱
使命价值
薪资福利60
成长发展60
工作生活60
使命价值50
薪资福利
60中等
Salary is not disclosed, but as a global company, Maersk likely offers competitive compensation and benefits. However, the lack of explicit details limits certainty.
薪资信号未披露（AI估算：60K-90K/月）
成长发展
60中等
The role offers growth in customer relationship and operational skills, but no explicit career development or training mentioned. The position is more operational than innovative.
技术前沿非技术岗（不适用）
业务类型ambiguous
工作生活
60中等
The role is office-based in Taipei with no mention of remote work or flexibility. Work-life balance signals are absent, and the fast-paced nature may imply some overtime.
工作模式仅现场办公
办公地点未明确
加班情况未提及（无法判断）
使命价值
50较低
The logistics industry is stable but not high-growth. The role's social impact is neutral, and innovation level is moderate. No explicit mission-driven language.
行业发展稳定成熟行业
社会影响中性/一般
创新程度稳健跟随主流
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