Customer
Establish a complete and detailed mapping of all business stakeholders at HQ, Regional and Country level of the client.
Build long term partnership with our customer’s management teams.
Seek to position CEVA LOGISTICS as a strategic partner of the Customer, through proposing business solutions that add value to the Customers business and enhance its performance and reputation.
Identify opportunities and lead and coordinate the response to RFIs/RFQs related to destination service.
Negotiate main contracts (non-local ones), manage compliance with the main contracts (non-local ones).
Identify and develop effective relationships with key contacts within targeted Customer organizations, to ensure maximum leverage for CEVA LOGISTICS's interests.
Build customer confidence in CEVA LOGISTICS's ability to respond to their current anticipated needs, by developing in-depth understanding of Customers' problems and influencing CEVA LOGISTICS’s strategy accordingly.
Control Tower strategy
Constantly work with the Control towers teams and the customer, participate to design of new processes, ensuring all SOP and KPI are adhered to, shortfalls are corrected on priority.
Design and develop the Control Tower strategy in accordance with the customer’s expectations and requirements.
Define new CT functions/tools to be used and ensure its objectives are achieved by the entire Control Tower team.
Monitor and animate CT network
Organize with regional CT monthly Business Review: Volume, KPI, Pending Issue, Achievement, Payment situation.
Drive regular workshop/meeting/conference call for implementation of a new process, to review performance, to gather all parties involved in issue together.