W 酒店
客房造型协调员
客房造型协调员
发布于 3 小时前普通员工/个人贡献者
全职员工仅现场办公客房服务
客房服务
客户服务
客房管理
房态协调
跨部门沟通
酒店管理
问题解决
值不值得投
61综合评分
综合评分 61
跨国酒店集团基层协调岗，平台稳定福利完善，但工作强度大、灵活性低
从薪资福利、成长发展、工作生活和使命价值四个维度综合评估，方便横向比较。
薪资怎么样
1.5万
比客房服务中位数高
发布情况
新岗位 · 今天发布
公司情况
这家公司招聘很活跃
45 个在招
市场机会
选择不多
澳门特别行政区 · 客房服务 · 1 个在招
职位详情
关于这个职位
负责协调客房清洁进度，核对房态并处理差异房间，确保脏房及时清理
作为客房部、工程部、前厅部和洗衣部的联络人，分配房间任务并记录特殊状态（如免打扰）
同时需协助管理层进行日常活动管理，维护酒店安全与服务标准
最低要求
Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms.
Assist Housekeeping management in managing daily activities.
Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry.
Document and resolve issues with discrepant rooms with the Front Desk.
Prepare and distribute room assignments to Housekeeping staff.
Record, monitor, and update list of ‘Do Not Disturb' rooms.
Ensure that vacant dirty rooms are cleaned by the necessary time and assign rush rooms and rooms previously on the ‘Do Not Disturb' list.
Complete required Housekeeping paperwork.
Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications.
Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation.
Ensure adherence to quality expectations and standards.
Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
Speak with others using clear and professional language; prepare and review written documents accurately and completely.
Enter and locate work-related information using computers.
Stand, sit, or walk for an extended period of time.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.
工作职责
Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms.
Assist Housekeeping management in managing daily activities.
Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry.
Document and resolve issues with discrepant rooms with the Front Desk.
Prepare and distribute room assignments to Housekeeping staff.
Record, monitor, and update list of ‘Do Not Disturb' rooms.
Ensure that vacant dirty rooms are cleaned by the necessary time and assign rush rooms and rooms previously on the ‘Do Not Disturb' list.
Complete required Housekeeping paperwork.
Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications.
Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation.
Ensure adherence to quality expectations and standards.
Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
Speak with others using clear and professional language; prepare and review written documents accurately and completely.
Enter and locate work-related information using computers.
Stand, sit, or walk for an extended period of time.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.
优先资格
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
AI 洞察
优缺点分析
优点
- 依托万豪国际集团的平台，拥有完善的培训体系和职业晋升通道
- 在五星级酒店工作，接触高端客户群体，提升服务意识和职业素养
- 工作环境国际化，同事背景多元
- 需要长时间站立或走动，体力消耗较大
- 适合喜欢与人打交道、注重细节、具备良好抗压能力和团队协作精神的求职者，尤其是对酒店行业有兴趣的新人或寻求稳定平台发展的从业者
缺点 / 挑战
- 需应对高峰期的房态压力和突发状况，工作节奏快
- 作为联络角色，需平衡多方需求，沟通压力不小
角色解读
- 可从客房造型协调员晋升为客房主管、客房经理，或转向前厅部、宾客关系等对客服务管理岗位，积累酒店运营经验后有机会进入更高层级的管理序列
- 负责监控和更新客房状态，协调客房清洁优先级，确保脏房在规定时间内清理干净
- 作为客房部与前厅、工程、洗衣等部门的联络人，解决房态差异问题并分配房间任务
- 具备基本的计算机操作能力以录入和查找工作信息
- 良好的跨部门沟通能力，能协调不同团队的工作
- 细致耐心，能处理大量房态数据和突发状况
申请策略
- 了解W酒店的品牌文化和价值观，在面试中展现个性与活力
- 准备具体案例说明如何协调冲突或解决突发问题
- 关注酒店招聘渠道，及时投递
- 突出过往在服务行业或酒店业的工作经验，特别是涉及多部门协调、房态管理或客户服务的经历
- 强调沟通能力、问题解决能力和抗压能力
- 如有相关证书或培训经历可重点展示
- 加强办公软件操作技能，提高数据处理效率
- 学习基本的酒店管理知识或礼仪规范
面试指南
- 使用STAR法则（情境、任务、行动、结果）来回答行为面试题
- 强调沟通、协作和解决问题的具体步骤
- 结合W酒店的价值观展示个人特质与岗位的匹配度
- 请举例说明你如何处理多部门之间的协调工作？
- 面对高峰期大量的房态变更和紧急需求，你如何 prioritization？
- 如果你发现前厅和客房部的房态信息不一致，你会如何解决？
- 你如何看待W酒店的服务理念？你能为团队带来什么？
- 熟悉W酒店的品牌故事和文化
职位点评
薪资福利70
成长发展65
工作生活40
使命价值60
薪资福利
70中等
作为已上市的跨国酒店巨头，提供符合澳门市场水准的薪资及完善福利，稳定性较高，但基层岗位薪资上限有限。
薪资信号未披露（AI估算：1.2千–1.8万/月）
成长发展
65中等
万豪集团提供系统的培训和晋升通道，有助于积累酒店运营经验，但岗位本身偏执行层面，技术成长空间有限。
技术前沿非技术岗（不适用）
成长机会complete safety training and certifications
业务类型cost_center
工作生活
40较低
酒店行业通常需轮班工作，且岗位明确要求长时间站立/走动，体力要求高，WLB相对一般。
工作模式仅现场办公
办公地点市区核心地段
加班情况未提及（无法判断）
使命价值
60中等
W酒店强调创新、体验和个性化服务，具有一定的品牌使命感和社会影响力，能满足部分求职者的价值认同。
行业发展稳定成熟行业
社会影响中性/一般
使命信号点燃好奇，拓展无界、体验精彩生活、重新定义全球奢华酒店标杆
创新程度积极采用新技术
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