Assistant Sales Manager
发布于 大约 2 个月前基层主管/组长
AI 估算 · 18k–28k
香港酒店业销售助理经理，2年经验，薪资具市场竞争力。
职位详情
关于这个职位
This role supports the Sales & Marketing team by handling guest inquiries, processing reservations, and upselling services to maximize revenue. You will assist in training and motivating employees while ensuring high-quality guest service. Ideal for candidates with 2+ years of hospitality sales experience seeking a supervisory step.
最低要求
High school diploma or G.E.D. equivalent. At least 2 years of related work experience. No supervisory experience required. None license or certification.
工作职责
Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing). Assist management in training and motivating employees; serve as a role model. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Monitor the performance of others to ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
AI 洞察
优缺点分析
优点
- Work with a prestigious global brand (Marriott/Sheraton).
- Gain comprehensive hospitality sales experience.
- Opportunity to develop leadership skills.
- Potential for career advancement in a large organization.
- High-pressure environment with demanding guests.
- Need to handle multiple tasks simultaneously.
- Shift work including weekends and holidays likely.
- Ideal for candidates with prior hospitality experience who enjoy sales and guest interaction, and are looking to step into a supervisory role.
缺点 / 挑战
暂无明显挑战项
角色解读
- Advance to Sales Manager or Assistant Director of Sales.
- Transition to other hotel operations or corporate roles within Marriott.
- Develop expertise in revenue management and group sales.
- Handle guest inquiries and resolve issues by coordinating with relevant departments.
- Upsell services to maximize revenue while maintaining guest loyalty.
- Process reservations, rewards redemptions, and administrative sales tasks.
- Assist in training and motivating team members to meet quality standards.
- Sales and upselling techniques with a focus on revenue maximization.
- Excellent communication and customer service skills.
- Knowledge of hotel property management and reservation software.
- Ability to multitask and maintain professional demeanor under pressure.
申请策略
- Show enthusiasm for the hospitality industry and alignment with Sheraton's brand values.
- Prepare examples of how you've handled difficult guest situations.
- Emphasize relevant sales experience and revenue results.
- Highlight customer service accomplishments and guest satisfaction metrics.
- Demonstrate any leadership or training experience.
- Include multilingual abilities if applicable.
- Familiarize with Marriott's loyalty programs and sales systems.
- Improve knowledge of hotel property management software.
面试指南
- Use STAR method for behavioral questions: Situation, Task, Action, Result.
- Demonstrate customer-centric approach and problem-solving.
- Show knowledge of hotel sales KPIs and upselling outcomes.
- How do you handle a guest complaint about overbooking?
- Describe your experience with upselling.
- How would you train a new employee on sales techniques?
- What do you know about Marriott Rewards?
- How do you prioritize tasks during a busy shift?
职位点评
Global hospitality brand, sales supervisory role, standard compensation, limited flexibility.
从薪资福利、成长空间、工作节奏和岗位方向综合评估，方便横向比较。
薪资福利
Large established company but salary not disclosed; benefits likely standard hospitality package.
成长发展
Some training and leadership responsibility, but no explicit career development programs mentioned.
工作生活
On-site work only, likely demanding hours common in hospitality.
使命价值
Stable industry, brand mission to create belonging, but limited social impact.