Ermenegildo Zegna Group logo
杰尼亚集团
Style Advisor

Style Advisor

发布于 3 小时前

普通员工/个人贡献者

AI 估算 · 3.5–6.0千 · AI 参考估算
中国
初级经验
学历未注明
全职员工仅现场办公销售与零售
销售与零售
奢侈品零售
定制化服务
客户关系管理 (Crm)
客户咨询
数字化工具应用
高端销售

值不值得投

71综合评分

综合评分 71

Luxury brand role with strong developmental opportunities and comprehensive benefits, requiring on-site presence in a retail setting.

从薪资福利、成长发展、工作生活和使命价值四个维度综合评估,方便横向比较。

薪资怎么样

5.0千

比销售与零售中位数低

发布情况

新岗位 · 今天发布

公司情况

这家公司招聘很活跃

19 个在招 · 其中销售与零售 4 个

市场机会

选择面较广

销售与零售 · 约 12580 个在招

职位详情

关于这个职位

作为杰尼亚(Zegna)Sawgrass奥特莱店的风格顾问,你将负责提供卓越的个性化奢侈品购物体验

通过专业的客户咨询、CRM管理及品牌故事讲述,建立并维护客户关系,推动销售业绩增长,同时确保符合品牌高标准的服务流程

最低要求

拥有2年以上奢侈品零售或客户导向型销售环境的经验,具备提供卓越服务的证明

熟练使用数字工具和CRM平台,深刻理解客户管理最佳实践和客户关系发展
以高情商著称,擅长与客户建立真实、持久的联系
致力于个人成长,保持好奇心、热情和开放的心态持续学习
具备优秀的书面和口头沟通能力,能够与不同背景的受众有效互动和合作

工作职责

遵循Zegna销售流程并体现Zegna心态,在店内提供令人难忘的客户服务体验

通过社交网络、CRM跟进和个性化销售,积极与新客户和现有客户建立关系
主动识别增加销售和参与度的机会,推动业务发展
与客户进行有意义的咨询,了解其偏好,并根据其个人风格、需求和场合提供精心策划的整体造型
将Zegna量身定制(Made to Measure)服务作为销售仪式的关键部分进行推广,提供满足客户当前和未来衣橱需求的定制方案
利用数字工具(如iPod/iPad)和讲故事技巧,创造整合的奢华体验
富有同理心地解决客户问题和投诉,遵守Zegna客户服务政策,包括修改、维修和全球退货
深入掌握Zegna产品、工艺、面料及量身定制服务知识,并能自信地将其转化为对客户清晰的价值主张
在高标准的客户管理、CRM数据收集和售后服务方面做出贡献,协助实现门店KPI和运营目标
使用关键销售和服务KPI(如交叉销售比率、转化率、平均销售账单)衡量个人绩效
积极在团队内沟通客户洞察、产品反馈和关键门店更新,以确保客户满意度并支持业务目标

AI 洞察

优缺点分析

优点

  • Work for a prestigious global luxury brand with strong heritage and craftsmanship reputation.
  • High pressure to meet sales KPIs such as conversion rates and average bill value in a competitive outlet environment.
  • Individuals passionate about fashion, luxury goods, and building long-term customer relationships.

缺点 / 挑战

暂无明显挑战项

角色解读

  • Advance to Senior Style Advisor or Store Management roles within the luxury retail sector
  • Develop expertise in high-end clienteling.
  • Provide personalized luxury shopping experiences by understanding client needs and curating outfits.
  • Build lasting client relationships through CRM management and networking
  • Master product knowledge including fabrics and tailoring services.

申请策略

  • Demonstrate emotional intelligence and storytelling ability in your application, as these are key to the luxury client experience.
  • Highlight experience in luxury retail or high-end sales
  • Emphasize success in meeting sales targets and maintaining high customer satisfaction scores.
  • Familiarize yourself with Zegna's brand history, fabric technologies, and Made-to-Measure services before applying.

面试指南

  • Use the STAR method (Situation, Task, Action, Result) to structure answers, focusing on empathy, solution-oriented actions, and positive outcomes.
  • How do you handle a difficult customer complaint regarding a product or service?
  • Describe a time you successfully upsold a product or service to a client.
  • How do you stay updated on fashion trends and luxury brand aesthetics?
  • Research Zegna's core values and recent campaigns
  • Prepare examples of how you've used CRM tools to drive repeat business.

职位点评

薪资福利70
成长发展75
工作生活60
使命价值80

薪资福利

70中等

The position offers comprehensive benefits including medical, dental, vision, and 401(k) match, which is competitive for retail roles in the US.

薪资信号市场水准 (3.5–6.0千/月)
福利待遇medical coverage、dental coverage、vision coverage、401(k) with employer match、commuter benefits、Paid time off

成长发展

75中等

Zegna provides structured programs, development paths, and certification opportunities, indicating a clear focus on employee growth.

技术前沿非技术岗(不适用)
成长机会structured programs、development paths、ZEGNA Made to Measure Certification
业务类型profit_center

工作生活

60中等

Retail roles typically require working during peak hours and weekends, but paid time off and commuter benefits offer some work-life balance support.

工作模式仅现场办公
办公地点科技园/产业园
加班情况未提及(无法判断)
工作生活平衡Paid time off: vacation and holidays

使命价值

80较高

Working for a heritage luxury brand allows employees to contribute to preserving craftsmanship and delivering authentic luxury experiences.

行业发展稳定成熟行业
社会影响中性/一般
使命信号deeply grounded in history and craftsmanship、create the world we want、proud legacy and a vibrant tomorrow
创新程度积极采用新技术
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