Ermenegildo Zegna Group logo
杰尼亚集团
Style Advisor

Style Advisor

发布于 9 天前

普通员工/个人贡献者

AI 估算 · 3.5–6.0千 · AI 参考估算
中国
中级经验
学历未注明
全职员工仅现场办公销售与零售
销售与零售
Clienteling
Crm
Customer Service

值不值得投

69综合评分

综合评分 69

Luxury retail sales role with strong benefits and development opportunities, requiring in-person client engagement.

从薪资福利、成长发展、工作生活和使命价值四个维度综合评估,方便横向比较。

薪资怎么样

5.0千

比销售与零售中位数低

发布情况

正常在招 · 9 天前发布

市场机会

选择面较广

销售与零售 · 约 12460 个在招

职位详情

关于这个职位

该职位是杰尼亚(Zegna)位于美国休斯顿的门店Style Advisor,主要负责提供高端个性化购物体验

通过CRM维护客户关系、挖掘客户需求并推荐定制服务,同时达成个人销售KPI,展现品牌工艺与风格

最低要求

拥有2年以上奢侈品零售或客户导向型销售环境的工作经验,具备提供卓越服务的 proven ability

熟练使用数字工具和CRM平台,深刻理解客户维系最佳实践和客户关系发展
具备高情商和建立真实、持久客户关系的天赋
对个人成长有强烈承诺,保持好奇心、热情和开放的心态持续学习
优秀的书面和口头沟通技巧,能够与不同受众有效互动和协作

工作职责

遵循杰尼亚销售流程,体现品牌理念,提供令人难忘的店内客户体验

通过社交网络、CRM跟进和个性化销售,积极与新老客户建立关系
主动识别增加销售和参与度的机会,驱动业务发展
与客户进行有意义的咨询,了解其偏好,为其个人风格、需求和场合精心搭配整体造型
将量身定制(Made to Measure)服务作为销售仪式的关键部分进行推广,满足客户当前及未来的衣橱需求
利用数字工具(如iPod/iPad)和讲故事技巧,打造整合的奢华体验
以同理心解决客户问题和投诉,遵守客户服务政策(包括修改、维修和全球退货)
深入掌握杰尼亚产品、工艺、面料及量身定制服务知识,并将其转化为对客户的清晰利益点
在高标准的客户维系、CRM数据收集和售后服务方面做出贡献,助力门店KPI和运营目标
使用关键销售和服务KPI(如交叉销售比率、转化率、平均销售账单)衡量个人绩效
在团队内积极沟通客户洞察、产品反馈和门店更新,确保客户满意度并支持业务目标

AI 洞察

优缺点分析

优点

  • Working for a prestigious global luxury brand with structured training programs like Made to Measure Certification.
  • Meeting strict sales KPIs (conversion rate, average bill) while maintaining high service standards can be demanding.
  • Individuals with a passion for fashion, strong interpersonal skills, and a track record in luxury retail sales.

缺点 / 挑战

暂无明显挑战项

角色解读

  • Career progression typically leads to Senior Sales Associate, Store Manager, or Regional Training roles within the luxury retail sector.
  • As a Style Advisor at Zegna, you are the face of the brand in the Houston store, responsible for delivering a high-end, personalized shopping experience.
  • You need strong clienteling skills using CRM tools, deep knowledge of luxury fabrics and tailoring, and excellent communication abilities to build lasting customer relationships.

申请策略

  • Emphasize your emotional intelligence and ability to create authentic connections with clients in your cover letter.
  • Highlight specific achievements in luxury sales, such as exceeding KPIs, successful client retention rates, and experience with CRM systems.
  • Familiarize yourself with Zegna's brand heritage, craftsmanship details, and Made to Measure services before the interview.

面试指南

  • Use the STAR method (Situation, Task, Action, Result) to structure your answers, focusing on customer-centric actions and measurable results.
  • How do you approach building a relationship with a new high-net-worth client?
  • Describe a time you turned a difficult customer situation into a positive outcome.
  • How do you stay updated on fashion trends and product knowledge?
  • Research Zegna's core values and recent collections. Be ready to discuss how you embody the 'Zegna Mindset' in your previous roles.

职位点评

薪资福利70
成长发展75
工作生活60
使命价值65

薪资福利

70中等

The role offers comprehensive benefits including medical, dental, vision, and 401(k) match, which is competitive for retail positions, though base salary may vary.

薪资信号未披露(AI估算:3.5–6.0千/月)
福利待遇medical、dental、vision coverage、401(k) with employer match、commuter benefits、Paid time off

成长发展

75中等

Zegna provides structured development paths and certification programs, indicating a commitment to employee growth within the luxury sector.

技术前沿非技术岗(不适用)
成长机会structured programs、development paths、Made to Measure Certification
业务类型profit_center

工作生活

60中等

The role requires in-store presence and likely involves weekend/holiday shifts typical for retail, but offers paid time off and commuter benefits.

工作模式仅现场办公
办公地点市区核心地段
加班情况未提及(无法判断)
工作生活平衡Paid time off

使命价值

65中等

The role emphasizes craftsmanship, authenticity, and creating meaningful customer connections, aligning with the brand's heritage and values.

行业发展稳定成熟行业
社会影响中性/一般
使命信号craftsmanship、authenticity、create the world we want
创新程度稳健跟随主流
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